Effects of Brief Communication Skills Training for Workers Based on the Principles of Cognitive Behavioral Therapy
نویسندگان
چکیده
OBJECTIVE Stimulating communication is an important workplace issue. We investigated the effects of a brief communication skills training (CST) program based on the principles of cognitive behavioral therapy (CBT). METHODS A randomized controlled trial was conducted on 206 white-collar workers. The intervention group underwent a 2-hour CST group training conducted by an occupational physician. RESULT The results of the intention-to-treat analysis using a mixed-effects model showed that there was a significant interaction between group and time observed for the item "thinking together to solve problems and issues" (P = 0.02). The effect size (Cohen d) was 0.35 (95% confidence interval, 0.07 to 0.62). CONCLUSIONS The present study suggests that a brief CST based on the principles of CBT could improve the communication behavior of workers.
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